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Customer Care Center  More information here...
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Top Questions
1. Who should I contact with technical questions about a product?
2. "My account" - What data can I find here?
3. User ID and password - How can I get my data?
4. When will I receive my product to be delivered by e-mail?
5. When will I receive my product to be delivered by postal mail or parcel service?
6. What exactly will I receive if the product is delivered by e-mail?
7. Who should I contact with questions about my order, payment, or delivery?
8. Can I use my free e-mail address?
9. Can I enter different addresses for billing and delivery?
10. How secure is the order process?
Order
  • How can I order?
  • Can I enter different addresses for billing and delivery?
  • What will happen after I place my order?
  • I received a coupon code. How can I redeem it?
  • Can I use my free e-mail address?
  • How can I obtain a written quote?
  • How can I place a purchase order?
Payment
  • What payment options are available?
  • What currencies do you accept?
  • How will I receive my invoice?
  • My invoice has a qualified electronic signature. What does this mean?
  • How can I cancel my order?
  • What is this charge on my credit/debit card?
  • Why was my payment declined?
  • How can I change my credit card information?
  • How can I change the payment type for my order?
Delivery
  • When will I receive my product?
  • What exactly will I receive if the product is delivered by e-mail?
  • Can I track my shipment?
Customer service
  • Who should I contact with questions about my order, payment, or delivery?
  • Who should I contact with questions about a product?
  • How can I contact your customer service?
Information on downloading a software product
  • What do I need to know before downloading a product?
  • How do I download a product?
  • What is the "Extended Download Service"?
  • The license key does not work. What can I do?
  • I finished downloading a product. Where can I find it?
  • Is the product installed while it is being downloaded?
  • I don't have a download link. Can I still download the product?
'My account'
  • "My account" - What data can I find here?
  • Customer account, user ID, and password - What are these?
  • User ID and password - How can I get my data?
  • I have several customer accounts - can I merge them?
Data protection and data security
  • How secure is the order process?
  • I interrupted my online order - has my data been saved?
  • Why do I have to enter an access code to request my user data?
Software Passport
  • Support for Software Passport
 
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